Yes, you can rent for as little or as long as you like (this doesn't apply for all products though)! Just let us know what you are after, and we'll take care of the rest.

Call 0800 111 313 and we will service it; swap it all within 24hours of speaking with you for FREE!

We love to hear from our customers about the good, the bad and the ugly. If you have feedback on our service, call your local store on 0800 111 313 to let them know.

You can also contact our National Support Office:

Online or email: Via our contact us form from the website
Address: Unit 6, 706 Great South Rd, Penrose, Auckland
Phone: 0800 111 313

We like to recognise team members for their service so please let us know.

For more information about our complaint procedure, please click here.

If there will be insufficient funds available on payment day, call us the day before your direct debit is due to be taken to make alternative payment arrangements.

This will save you a $10 dishonour fee from us and your bank will also charge you a dishonour fee, often $30 - $40. It pays to plan ahead!

Yes, we can organise the contract to be transferred to a new customer with your help. Call us 2 weeks before your "transfer date" with the name and contract details of the new customer.

You will be in breach and default of your terms if you do not pay all rent and other amounts on time and if you attempt to or sell, hire or dispose of the goods.

You don't need to do anything. Your direct debit will be taken out on the banking day before the public holiday. Just make sure you leave enough money in the account to cover it.

Depending on whether it is a quick fix or not, we may have to take it away, but we’ll leave you with another item right then and there so you won’t have to be without it!

If your home and contents policy covers rental items, then you will be covered. If not, Mr Rental can offer you Liability Waiver.

A rental where there is no term. You rent for an indefinite period (as little or as long as you like) until you or Mr Rental terminate the rental agreement.

Call us about what you need and we will upgrade and add to your rentals anytime and usually delivery is FREE. In some circumstances we may require a small deposit.

For any upgrade to a rental agreement in place prior to 1 July 2010, the existing agreement will be terminated and the goods including new goods will be rented under an indefinite period rental agreement.

If you are moving, just call Mr Rental and we can arrange to relocate all your Rental products within the same Mr Rental territory FREE of charge or collect your goods and update your details.  We do need two days notice to organise things.

Yes. We won't give your personal details to any company for promotional purposes or publish your personal details without your prior consent.

Just give us a call and we can work something out with you.

As the rental agreement is an indefinite period rental you have no right or obligation to purchase the goods.

You can make an offer to purchase the goods at the end of any payment period.  Mr Rental can either accept or reject your offer.

If you wish to make an offer based on the age of the goods and how long you have rented for, then call us.

From 1 July 2010, any new agreement for the rental of all goods from Mr Rental operates under an indefinite period rental.

For all rental agreements in place prior to 1 July 2010, there is no change to your arrangements.

Once we've collected your rental products we check:

• they are in the same condition as when rented
• that your payments are up to date 

We will then refund your deposit into your bank account. The entire process normally takes just 5 working days.

• Fire - You must advise Mr Rental within 24 hours of fire so we can complete our own evaluation
• Theft - Must be substantiated with a Police report with forced entry verified

As soon as you have set up your new account call us 0800 111 313 and we will send you a new direct debit form to sign

We do like all rentals to be clean and we understand you will have been using them up to the last minute so they may not be spotless.