Frequently asked questions

Simply call us on 0800 111 313 or use our contact us form.

Great, simply call us on 0800 111 313 or use our contact us form.

You can redeem your points for gifts, towards the deposit on another rental item, use them towards a “rental holiday” or even toward the purchase of your rental items.

You can earn 10 points for every dollar you spend on rent.

Yes, we have flexible terms to suit the needs and budgets of students and job seekers.

Call 0800 111 313 to be put through to your nearest store, and they will help you!

Just visit the Franchising Opportunities section on our website to find our more or call 0800 111 313.

Mr Rental delivers and installs everything for FREE and gives you a demonstration So if you are unsure about anything, we‘ll take care of it for you, simple!

Yes, we do daily, weekend, weekly, monthly or will rent for as long as you need! Just let us know what you are after, and we’ll take care of the rest.

Yes we can, simply let us know if you want us to take it away or even just move it downstairs for you!

Depending on whether it is a quick fix or not, we may have to take it away, but we’ll leave you with another appliance right then and there so you won’t have to be without it!

We’ll exchange it for another one that does fit. Even if you’ve given us the measurements over the phone, and it still doesn’t fit, we’ll come back with the right size appliance!

Just give us a call and we can work something out with you.

Call your local store and tell them about your event and they will help you if they can!

Of course! We can rent to you for as long as you need until your shipment arrives. We have everything for the bedroom, lounge, kitchen, laundry, study and much more.

If you are open and honest with us and meet your agreements, we will give you that second chance you deserve. Just give us a call and talk to us about your situation and we will help you out to get you back on your feet.

Call 0800 111 313 and we will service it; swap it all within 24hours of speaking with you for FREE!

Call us about what you need and we will upgrade and add to your rentals anytime and usually delivery is FREE. In some circumstances we may require a small deposit.

If you are moving, just call Mr Rental and we can arrange to relocate all your Rental products within the same Mr Rental territory FREE of charge or collect your goods and update your details. We do need two days notice to organise things.

We’ll arrange to move you to your new house and have the local store in that area look after you, hassle free.

Yes, we can organise the contract to be transferred to a new customer with your help. Call us 2 weeks before your ‘agreed contract transfer date’ with the name and contract details of the new customer.

As soon as you have set up your new account call us 0800 111 313 and we will send you a new direct debit form to sign and return to us before your next direct debit is due.

As the rental agreement is a consumer lease regulated by the Consumer Credit Code, you have no right or obligation to purchase the appliance.

You may make an offer to purchase the appliance anytime after the end (expiry) of the standard 12 months rental term. However, we do not have to accept your offer.

If you wish to make an offer based on the age of the appliance and how long you have rented it for, then call us.

If there will be insufficient funds available on payment day, call us the day before your direct debit is due to be taken to make alternative payment arrangements.

This will save you a $10 dishonour fee from us and your bank will also charge you a dishonour fee, often $30 - $40. It pays to plan ahead!

If you end your Agreement before the end of the intended term you may need to pay an early Termination Fee.

Once we’ve collected your rental products we check

• they are in the same condition as when rented
• that your payments are up to date
• that your agreement has expired

We will then refund your deposit into your bank account. The entire process normally takes just 5 working days.

We do like all rentals to be clean and we understand you will have been using them up to the last minute so they may not be spotless.

If your home and contents policy covers rental items, then you will be covered. If not, Mr Rental can offer you Liability Waiver.

• Fire - You must advise Mr Rental within 24 hours of fire so we can complete our own evaluation
• Natural Disaster - Earthquake, floods, tsunami, fire, storms, eruptions
• Theft - Must be substantiated with a Police report with forced entry verified

Negligence

• Damaged caused by mistreatment of the equipment
• Removing any covers from the equipment
• Liquid damage to the equipment
• The equipment being dropped

If you leave the house unsecured with appliances inside you are responsible for the replacement of lost, damaged or stolen goods – unless otherwise covered by insurance or our liability waiver fee.

You will be in breach and default of your terms if do not pay all rent and other amounts on time and if you attempt to or sell, hire or dispose of the Goods.

Just call us in plenty of time so we can change your payment details before your next payment is due. If your payment is processed and there are in sufficient funds the bank will charge you a dishonour fee which could be $30 or more.

You don’t need to do anything. Your direct debit will be taken out on the next banking day. Just make sure you leave enough money in the account to cover it.

Yes. We won’t give your personal details to any company for promotional purposes or publish your personal details without your prior consent.